Returns and Refunds Policy

Change-of-Mind Returns

Halloween Haven does not accept returns, exchanges or refunds for change of mind.

This includes situations where you:

• No longer want the item

• Ordered the wrong item, size or quantity

• Found the item at a lower price elsewhere

• Changed your mind after placing or receiving your order

• No longer have a use for the item

Please carefully review the product description, measurements and order details before completing your purchase.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us promptly if your item:

• Arrives faulty or damaged

• Is unsafe or does not work as intended

• Is significantly different from its description

• Is not the item you ordered

• Is otherwise covered by a consumer guarantee under Australian Consumer Law

To report an issue, email mgmt.halloweenhaven@gmail.com and include:

• Your order number

• A description of the issue

• Clear photos or videos showing the fault, damage or incorrect item

• A photo of the packaging and shipping label, where relevant

We will review your request and provide instructions regarding the next steps.

Please do not return an item before contacting us. Items returned without prior approval may not be accepted or processed.

Available Remedies

Where an item does not meet a consumer guarantee, the remedy available will depend on the nature of the issue and your rights under Australian Consumer Law.

For a minor issue, we may offer a repair, replacement or another appropriate solution.

For a major issue, you may be entitled to choose between a replacement or refund in accordance with Australian Consumer Law.

Where the issue is confirmed to be covered by Australian Consumer Law, Halloween Haven will cover reasonable return shipping costs and provide return instructions where required.

Items Damaged Through Misuse

We are not responsible for damage caused by misuse, improper handling, incorrect assembly, failure to follow instructions, normal wear and tear or accidental damage occurring after delivery.

A remedy may also be unavailable where the customer was informed of a specific fault before purchasing the item.

Sale Items

Sale and clearance items are not eligible for change-of-mind returns.

However, sale and clearance items remain covered by applicable consumer guarantees if they are faulty, damaged, unsafe, incorrectly supplied or significantly different from their description.

Gift Cards

Gift cards are not refundable or redeemable for cash, except where required by law.

Refund Processing

Where a refund is approved, it will be issued to the original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at mgmt.halloweenhaven@gmail.com.

For questions about faulty, damaged or incorrect items, contact:

Email: mgmt.halloweenhaven@gmail.com